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Frequently Asked Questions

Q - Is the glass safe?
All our glass is toughened and complies with BSI and kitemark standards. It is 6mm thick and has polished edges as standard.

Q - Is the glass suitable for use in bathrooms and showers?
Yes, we guarantee that the glass will not be affected by steam or moisture.

Q - Is the glass heat Resistant?
Yes, our glass is heat resistant and will not crack when used behind a hob, it can withstand tempreatures of up to 400C

Q - Can I have holes or cut outs in the glass?
Yes, we can cut holes for sockets, drill holes, cut outs for cooker hoods etc., although the accuracy of these are vital because we cut the glass prior to toughening and once toughened no changes can be made.

Q - Can I have shapes cut in the glass?
Yes, glass can be curved or shaped although certain cut outs are not practical such as 'L' or 'T' shapes as it will weaken the glass and increase the risk of breakage. In these cases the glass will be split in 2 or 3 pieces.

Q - How is the glass fixed to the wall?
Generally, the glass is fixed to the wall using a specail adhesive/sealant that will not react to the coloured coating.

Q - Can I measure and install the glass myself? 
Yes you can if you feel very confident to do so, please see our 'How to...' Guide on Measuring & Fitting, altought it is not as easy as you might think to acheive a professional and well fitted end product. The most difficult part of the process is the measuring & templating as these have to be very accurate as any measurements supplied would be at your own risk. Please remember the glass cannot be changed once toughened.

Q - Do you offer a measuring & fitting service?
Yes we do, please see our Template & Fit information.

Q - What colours are available?
As standard, we work from the RAL or BS colour charts although if the colour you want isn't on the list then simply supply the colour name and code and we will match it for you. See our Colours page for further information.
 
Q - Can I obtain a glass colour sample?
Yes, we highly recommend that you order a colour sample prior to ordering your glass products. See our Swatches page for further information 

Q - Will the colours look the same as the ones shown on your colour chart?
They will look almost the same but please remember, images shown on screen or when printed off look different from the real glass.

Q - Can I have an image on the glass?
Yes, any image you desire can be digitally printed on to glass. This is where you can really add your own imagination and personalise your project. See our Digital Printing page for more information.

Q - Will my colour coated glass be see through?
Once installed, you will not be able to see through the glass.

Q - How do I obtain a quotation?
You can obtain an online quotation or fax or email your glass requirements to us or simply give us a quick call. 

Q - How long does it take to get my glass order?
For 'Supply Only' orders please allow approximately 2 weeks, for 'Template & Fit' orders please allow approximately 3 weeks
For Worktops, please allow approximately 3-4 weeks. 

Q - What is your returns policy? 
Unfortunately, we cannot offer a returns service as all our products are made for your specific requirements. Please see our Terms & Conditions for information on returning damaged items.

Q - Do you offer a Guarantee with the glass?
Yes, we give a 10-year guarantee against paint discolouration and delamination, providing that the correct adhesive and sealant has been used and the correct installation requirements have been followed. 
 

If you have any questions or queries that have not been answered here, please do not hesitate to contact us, we will be more than happy to help!

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